Deliveries
At Oakay Direct we understand that once we receive an order, the convenience and quality of delivery is extremely important to our customers.

The day offered for delivery will be in co-ordination with the delivery schedule of the carrier and their route plans that place them in your postcode area.
 
Example:- The carriers scheduled route might be that they deliver to the WR and GL postcodes on Wednesdays or Fridays only. This will commonly be the same set route every week, therefore you would need to make arrangements to be available to accept delivery on the day that the carrier is in your area (we will always call you to discuss this before the delivery so you can make the arrangements). If you are not available on the first suggested date we will happily offer the delivery for the following week etc. Please accept our apologies if the carriers’ route is not on the most suitable day for you, however the days that the carriers offer for delivery will be in line with their own pre-scheduled timetables.
In certain remote areas of the UK our carrier may only operate a single day per week for that area.
Once the items are despatched from our warehouses to the courier the costs involved with return will be placed with the customer.
These items will be delivered by a delivery team and delivered directly to a room of your choice; the carriers will not unwrap or assemble any items unless previously arranged. Some heavy items may need assistance from the customer to help carry into your home.